Refund Policy

At Lyons Coffee Bag Shop, we value your satisfaction and appreciate your decision to shop with us. We strive to provide a positive experience from the moment you place your order, and our returns policy is designed to ensure you can shop with confidence.

1. Scope of the Policy
   This returns policy applies to all goods and services purchased from the Lyons Coffee Bag Shop online store.

2. Eligibility for Return
   To qualify for a return, items must be unused, in the same condition as when received, and in their original packaging.

3. Exempt Items
   Certain goods are exempt from returns due to their perishable nature (e.g., food, flowers, newspapers, magazines), their intimate or sanitary nature (e.g., underwear), or because they involve hazardous materials, flammable liquids, or gases.

4. Non-Refundable Services
   Some services cannot be refunded once the service begins immediately upon payment (e.g., downloadable software, gift cards, or gift wrapping).

5. Consumer Contracts Regulations
   Under the Consumer Contracts Regulations, if you change your mind within 14 working days of receiving your purchase, you are entitled to a full refund of the purchase price for the goods or services, along with any original postage and packaging fees. However, you are responsible for the cost of returning the items to us.

6. Standard Returns Policy
   Our standard policy also allows you to request a full refund (including the product price and postage/packaging charges) if you change your mind within 14 working days, provided the goods or services are not faulty or misrepresented.

7. Faulty or Misdescribed Items
   If your item is faulty, does not function as expected, or is not as described, please contact us before requesting a refund. We may be able to resolve the issue to your satisfaction.

8. Process for Returns

   • Physical Products: Contact us to let us know you will be returning the item.
   • Non-Physical Products (e.g., Services): Contact us for details on how to proceed with a return.

9. Refund Processing
   Once we receive and inspect your return, we will inform you of our decision regarding the refund. If approved, we will credit your original payment method within a specified timeframe.

10. Missing Refunds
    If you have been informed that a refund has been issued but have not received it, please check your bank account or card statement first. If you still do not see the refund, contact your bank or card issuer, as it may take them additional time to process the credit.

11. Discount Voucher Purchases
    If you used a discount voucher for your purchase, we will refund only the amount you actually paid, not the full listed price of the item.

12. Sale Items
    Sale items may not be eligible for a refund if you simply change your mind. If you are unsure, please contact us before completing your purchase.